Legal

Privacy Policy

Our Commitment to Your Privacy

Grizzly Restoration respects the privacy of everyone who visits our website or contacts us about water, fire, mold, storm, or other property damage services in Fresno. This policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

When you fill out a contact form or request an estimate, we collect the information you provide, typically your name, phone number, email address, property address, and a description of the damage or service you need. If you call or email us directly, we retain the details necessary to respond to your request.

Like most business websites, ours uses basic analytics tools to understand how visitors use the site, such as which pages are viewed and how visitors arrived here. This data is aggregated and does not identify you personally.

How We Use Your Information

We use the information you provide to respond to inquiries, schedule inspections or estimates, prepare documentation for insurance claims when you ask us to coordinate with your carrier, and communicate with you about ongoing work. We do not use your information for purposes unrelated to the services you requested.

We do not sell, rent, or trade your personal information. We share information with third parties only when necessary to perform the services you requested, such as providing documentation to your insurance carrier at your authorization, or when required by law. Any sharing related to insurance coordination happens only with your knowledge and consent.

Text Messaging and Mobile Information

If you give us your mobile number and agree to receive texts, Grizzly Restoration may text you about your service request or project: appointment scheduling and reminders, technician arrival times, job updates, follow-ups after the job, and a request to review our work. Message frequency varies. Msg & data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for help, or call us at (559) 417-5369. Consent to receive texts is not a condition of any purchase. Full texting terms are in our Terms of Service.

Mobile information is never shared. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from every category of sharing described in this policy and will not be shared with any third parties. Grizzly Restoration collects your mobile number and your text opt-in consent (including when and how you gave it) only to send the messages you agreed to receive and to honor opt-out requests.

Data Retention

We retain project-related information, including estimates, photos, and insurance documentation, for as long as reasonably necessary to support the work performed, meet recordkeeping obligations, and respond to any follow-up questions or disputes. Contact form submissions that do not result in a project are retained only as long as needed to respond to the inquiry.

Your Rights

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we have collected about you, request deletion of that information, and opt out of any sale of personal information. We do not sell personal information, so there is nothing to opt out of in that regard. To make a request, contact us using the information below.

We operate solely within the United States and do not knowingly collect information from visitors located outside the U.S., so regulations such as the GDPR are not expected to apply to our operations. If you believe this affects you, please reach out and we will address your concern.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The version posted on this page is always the current one.

Contact Us About Privacy

If you have questions about this privacy policy or how your information is handled, contact us at office@grizzlyrestoreinc.com, call (559) 417-5369, or write to us at 360 W Bedford Ave Suite 112, Fresno, CA 93711.